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Edit File: troubleshooting-subtitles.page

<?xml version="1.0" encoding="utf-8"?>
<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its" type="guide" id="troubleshooting-subtitles" xml:lang="totem-sl">

<info>
 <link type="guide" xref="index#troubleshooting"/>
 <link type="seealso" xref="subtitles"/>
 <link type="seealso" xref="preferences"/>
 <revision pkgversion="3.30" version="0.2" date="2019-01-11" status="draft"/>
 <desc>I cannot load subtitles.</desc>
 <credit type="author">
 <name its:translate="no">Marta Bogdanowicz</name>
 <email its:translate="no">majus85@gmail.com</email>
 </credit>
 <credit type="editor">
 <name its:translate="no">Andre Klapper</name>
 <email its:translate="no">ak-47@gmx.net</email>
 </credit>
 <license>
 Creative Commons – deljenje pod enakimi pogoji 3.0
 </license>
 
 <mal:credit xmlns:mal="http://projectmallard.org/1.0/" type="translator copyright">
 <mal:name>Matej Urbančič</mal:name>
 <mal:email>mateju@svn.gnome.org</mal:email>
 <mal:years>2019.</mal:years>
 </mal:credit>
 </info>

<title>Problem with loading subtitles</title>

It may happen that, even though you follow instructions concerning subtitles
 from <link xref="subtitles"/> page or <link xref="preferences"/> page,
 <app>Videos</app> still does not load subtitles. The reason for that may be:

<list>
 <item>
 Wrong name of the subtitles file - open the file chooser and check if
 the name of the subtitles file is the same as the name of the movie file.
 
 </item>
 <item>
 Lack of the subtitles file - open the file chooser and check if there
 is also a file with the subtitles in the directory with the movie.
 </item>
 </list>

If you do not have a subtitles file for your movie, you can search for it
 via <app>Videos</app>:
 <steps>
 <item>Press the menu button in the top-right corner of the window and select
 <gui style="menuitem">Preferences</gui>.
 </item>
 <item>
 In the <gui>General</gui> tab under <gui>Plugins</gui>, press
 <gui style="button">Plugins…</gui>.
 </item>
 <item>
 In the <gui>Configure Plugins</gui> window, enable the <gui>Subtitle
 Downloader</gui> plugin. It will try to find and download subtitles for
 the currently played movie.
 </item>
 </steps>

<note>
 Please notice that to search for subtitles you need to be connected
 to the Internet.
 </note>

</page>